From back-end systems to the agent’s desktop, Ci Directs seamless technology brings it all together for fast, convenient communication. We take advantage of all the latest contact center management technology – like web interaction, unified voice and text messaging, text to speech and speech recognition, and digital recording – to provide a satisfying customer experience.

Whether supporting "voice signature" processes or collecting data to administer Case Management tasks, the latest call center technology from Interactive Intelligence, Inc. captures and reports each step of the way. The Customer Interaction Center® (CIC) is a "blended" phone system featuring full functioning ACD call routing and reporting, Interactive Voice Response (IVR) web chat, fax and a multitude of other communication vehicles.

All call center functions are consolidated into a single Windows network system, eliminating a wide range of legacy communication devices. The open architecture and flexibility of the core system allows for straightforward expansion to new technologies, more flexibility and easier customization to ensure that each of our clients unique technology needs is satisfied.

Interactive

Intel


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